Refund policy

Return & Exchange Policy

Thank you for choosing our products! We are committed to providing you with the best quality shopping experience. If you are not completely satisfied with your purchase, you have the right to request a return or exchange within 14 days of purchase, in accordance with EU consumer law.

Conditions of return and exchange

You can return or exchange any unused, unopened, and undamaged item within 14 days of receiving it.

The product must be in its original packaging and include all accompanying labels, accessories and instructions.

Return and Exchange Process

Please contact our customer service team with your order number stating the reason for the return.

Once we receive your return request, we will provide you with a return address or arrange a pick-up.

Refunds or exchanges will be processed within 14 business days of receiving the returned item.

refund

Once the returned item is confirmed, we will refund the payment to the original payment account within 5-7 business days.

Please note that return shipping costs are your responsibility, unless there is a quality issue with the item itself.

Returns and exchanges are not applicable

If the item has been damaged or used, it may not be returned or exchanged.

If you have any questions, please do not hesitate to contact our customer service team. We thank you very much for your understanding and cooperation.